Refund policy
Last Updated: 27/09/2026
Thank you for shopping with Lumeluxe. We want you to have a smooth and satisfying shopping experience. Please read our policy carefully to understand your rights and responsibilities regarding returns, refunds, and exchanges.
1. Return Eligibility (5-Day Return Policy)
We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.
To be eligible for a return, your item must:
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Be unused, unworn, and in the same condition that you received it
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Have all original tags attached
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Be in its original packaging
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Be accompanied by a valid receipt or proof of purchase
Returns that do not meet these conditions may not be accepted.
2. How to Request a Return
To initiate a return, please contact us at:
📧 seapurinew@gmail.com
Please include:
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Your order number
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Reason for return
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Clear photos (in case of damaged/defective items)
If your return request is approved:
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We will provide return instructions
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A return shipping label may be provided (if applicable)
⚠️ Items sent back without prior return approval will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
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A damaged item
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A defective product
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The wrong item
Contact us within 48 hours of delivery with photos/videos as proof. We will evaluate the issue and provide a suitable resolution (replacement, exchange, or refund).
4. Non-Returnable Items
The following items cannot be returned:
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Perishable goods (food, flowers, plants, etc.)
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Customized or personalized products
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Personal care, beauty, or hygiene products
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Hazardous materials, flammable liquids, or gases
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Sale or discounted items
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Gift cards
If you are unsure whether your item qualifies for return, please contact us before purchasing.
5. Exchanges
We do not offer direct exchanges.
If you wish to exchange an item:
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Return the original product (if eligible)
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Once approved, place a new order separately
This ensures faster processing and availability of desired items.
6. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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The amount will be credited within 7–10 business days
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Banks or payment providers may take additional time to reflect the refund
If more than 10 business days have passed since your refund was approved, please contact us at Seapurinew@gmail.com.
7. Cancellation Policy
Orders can only be cancelled before they are shipped. Once dispatched, the order cannot be cancelled and will fall under our return policy.
8. Shipping Charges
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Original shipping charges (if any) are non-refundable.
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Return shipping charges may be borne by the customer unless the item is defective or incorrect.
9. Consumer Rights (India)
This policy is governed by the applicable consumer protection laws of India, including the Consumer Protection Act, 2019. Nothing in this policy limits your statutory rights.
If you have any questions regarding returns or refunds, feel free to contact us at:
We appreciate your trust and thank you for shopping with us.